Ep. 14 - Employees & Customer Relationships: Key Components to Delivering a Customer-Centric Experience

Lee Sommers is the owner of Purpose Personal Fitness, a leading strength and athletic training company. He’s been involved in the fitness industry for almost 20 years and has worked with athletes of all levels, including Olympic champion Katie Ledecky. He has seen the industry evolve over that time with a primary focus on profit over people, which Lee believes is a mistake, in the long term.